Citycell PowerSMS

Citycell PowerSMS is web based interface for Enterprises/Individuals enabling them to send bulk broadcast to their customers/clients. Bulk messages can be sent to all operators in Bangladesh. Basically it allows corporate clients to send text-based Short Message in bulk from the internet to multiple mobile subscribers by logging on to a URL using the assigned Username and Password.

The user is able to initiate the message submission as well as carry out self administration via the user-friendly Graphical User Interface (GUI).

Citycell PowerSMS is an instantaneous broadcast messaging system that has been developed for Enterprises/Individuals allowing them to send consumer promotions to the potential customers. It can be used for sending announcements, reminders, regular updates, notifications and greetings to their customer's mobile phones or even alerts to employees at their offices or in remote locations. It also allows them to track real time sales activities through web interface.

Basic Information:

• Service Name: Bulk SMS
• Brand Name: PowerSMS
• Service Type: SMS Broadcast (web-based)
• Content Type: SMS Push
• Characters Support:160/ SMS

Key Features of Citycell PowerSMS

The key features of Citycell PowerSMS are as follows:

• High Accessibility
  This service can be accessed from any part of the world through a very regular internet connection and a desktop or laptop computer. The customer account is secured through a password verification process.
• Bulk Sending
  The system is capable of sending a bulk SMS as per customers' requirement in a single command. SMS can be sent in two ways-
  • Static Texts: The system is capable of storing the customer's recipient list and allows the customer to send a single text to all of them through a simple window (text box in the web site).
  • Dynamic Texts: The customer can also select to send different texts to different recipients by uploading a simple CSV file with numbers and corresponding texts in two separate columns.
• Pre-Scheduled Sending
  Customer can define specific time of sending of the SMS. To do this, the number list along with the text and time should be made on a CSV file and uploaded into the system. However, you have to schedule your SMS broadcast within to 72 hours.
• Sales Tracking Facility:
  Enterprises/Individuals can track their real time sales activities through web interface.

FAQs

Does the account have a validity period?

Yes, PowerSMS Package has a specific validity period. At the end of that validity period, the respective numbers of SMS bought by the account holder will be void. However, if the customer purchases another package of SMS, the unused SMS from the previous package will be added automatically to the account.

Where can I apply for PowerSMS Service?

To avail PowerSMS service, a customer can directly call to Citycell Customer Care Centre (01199121121) or can send an email to corporate.business@citycell.com.

Three Party Conferencing (TPC)

Having call conference with multiple parties is now at your finger tips! Now you can call up to two (2) persons simultaneously or you can call to a third party while being in conversation in an incoming call. You can have conference both on-net and off-net numbers. To avail this service type TPC and send to 6767.

The post-paid customer gets this service by default and the pre-paid customer has to send request to avail this service.

Find the following steps to activate the Three Party Conferencing (TPC):

Find the below steps to make the Three Party Conferencing (TPC):

• SMS Charge (Tk. 2.00 + 15% VAT = Tk. 2.30)

Call Waiting

This service will alert you about the second call while you are on the first incoming call. You can keep the first caller on hold and speak to the second caller and also return to the first caller after the conversation with the second caller.

To activate and deactivate the service, follow the steps below:

• To activate, dial *76
• To deactivate, dial *760

For further details, please call 121.

Call Divert/Call Forward Options

There are some moments when it is not convenient to attend the call due to many reasons like while you are in a meeting, your phone is busy, the phone is unreachable or you just do not want to be interrupted. But you would like to be notified in other number. Now you can enjoy this option by diverting/forwarding all your incoming calls to any Citycell number or to any other mobile operator number except international number.

Find the following steps to activate the Call Divert/Call Forward services:

Call Divert/Call Forward Options	Activate	Cancel
Divert/ Forward All Incoming Calls (Unconditional/ Unreachable), When Busy Only, Not Answered or simple Unreachable	*6801199XXXXXX	*680

Pre-paid subscriber has to request first by calling at call centre or has to come to Customer Care Centre or Customer Care point to avail the service. After confirmation of service request fulfillment a pre-paid subscriber has to follow the above mentioned process.

Post-paid subscriber only follows the above mentioned process.


Please call 121 for further details.