Helpline

Citycell Helpline operates 24 hours a day, 7 days a week. You can dial 121 from your Citycell phone and 011 99 121 121 from any other phone to get connected to our Customer Care representatives.

e-Bill

Receive your monthly Bills in your e-mail through e-Bill

you can now receive your monthly Bills through e-mail. This Bill will be generated automatically by the system and will be delivered to your e-mail address immediately. Thus it will give you the option to check or refer to it whenever required, even if you have lost the printed Bill copy. It’s an ideal opportunity for you to file Bills in your computer for ready reference and record. To register for this service, please do any of the following:

E-mail customerservice@citycell.com with the following details:

Name:                        _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Mobile Number:          _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Address:                    _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Alternative contact no: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
E-mail address:          _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

or, Call our 24-hour Helpline at 121 (from any Citycell number) or 011 99 121 121 (from any number) and provide the details above.

or, Fill up and take a printout of the details above and courier it to the following address:

 e-Bill
 Customer Management Unit (2nd floor), Citycell
 Khwaja Tower
 95, Mohakhali C/A, Dhaka-1212

or, Fill up and take a printout of the details above and drop it at your nearest Citycell Customer Care Point or Citycell Customer Care Centre.

As part of keeping our promise to be the country’s preferred mobile operator, we always look forward to assisting you in any possible way. Thank you for being with us.

Your information will be treated as confidential.

e top-up

Scratched off?

For all the times you've scratched off the number on the scratch card while trying to recharge your pre-paid account, here's good news! Citycell introduces e top-up, so you can now electronically and easily recharge your pre-paid account without using any scratch card.

Recharge any amount from Tk 10 to Tk 1,000 at your nearest e top-up marked outlet. Simply give the shopkeeper your Citycell number and the amount you want to recharge. You will receive a confirmation SMS as soon as your account is recharged.

Citycell One e top-up - Scratch-free smart recharge.

Recharge Validily (for Citycell One Pre-paid Customers)

Amount (Tk.)	Days
10 - 99	30
100 - 299	60
300 or more	180

Citycell offers RIM Card

To make your service experience with Citycell more enjoyable, we have now introduced RIM (Removable User Identity Module) card. With the newly introduced RIM card, Citycell service is now available to you with more freedom and convenience.

Citycell RIM cards come in 32k memory capacity that gives you more space to store your data. RIM comes to you with the added benefits of:

• Flexibility to change your handset (RIM compatible CDMA handset) whenever you like.
• Storing your important phone numbers or SMS in the RIM card, which will be with you even when you change your handset (Portability of user profile and personal data).
• The most secure environment for network connection and mobile e-services

Citycell users who are currently using Non-RIM handsets can activate their current number into RIM card and avail all the above-mentioned facilities. For detail information please call our 24 hour Helpline: 121 (from Citycell phone), 011 99 121 121 (from any phone)